2 min read

As the world is responding to COVID-19 in order to contain and cure the virus, we have a social responsibility to ensure the health and safety of our team and you - our amazing customers. Whether you want a custom diamond painting or a storage handbag, your next shipment is in our capable (clean!) hands and we are taking precautionary measures to ensure that you can continue to shop your dream outfits, while social distancing, with no disruptions whatsoever.

CUSTOMER EXPERIENCE

Our entire HQ team is working from home for the coming weeks but we’re still here to answer all your questions (via email, live chat, DMs and phone), and we’ll continue to entertain you with minigames and finished inspirations from other PNC customers.

ORDER PROCESSING

Our Distribution Centre will be processing orders as normal while they continue to maintain a high standard of hygiene & safety by using face masks and gloves, sanitizing equipment and implementing precautionary in-house protocols.

[MARCH 24] Shipping Time Delay Notice

Because of the global decrease of the flights due to COVID-19, our logistic system has to take more time to process your order. It was up to 20 days before but now is 30 days. Besides that, some nations below are now restricting the flights, so it makes the shipping time to those countries may take a bit longer.

Please pay attention if you’re living in these restricting flight countries: Ireland, Portugal, Denmark, Hungary, Mexico, Finland, Norway, Singapore, New Zealand, Australia.

We’re so sorry for this inconvenience, please stay patiently and contact us whenever you need.

[APR 28] Shipping Out Delay Notice To Who Ordered From Us On 20-28 Apr

We have to say sorry because your package might not ship out as planned. Recently, I have received the urgent inform form the shipping agency that most of the flights and ships have to be cancelled and the shipping fee double increased.

Because of that, we are now preparing for a special line ship for you to assure that your package safely arrives at your door. In spite of the double shipping fee, we still cover all the incurred expenses for you, however, the cost is now reaching its peak.

We regret to inform you that our Logistic Department has to take more time to process your order, and it will be delayed until 5 of May for shipping out. We are doing our utmost to ensure as little as a delay as possible to you.

We sincerely apologize for this inconvenience, please stay patiently and contact us in case you need any further information

 



Also in Blog

what-do-you-do-with-your-finished-DP
What do you do with your finished Diamond Painting?

3 min read 0 Comments

Well, you finally got here. With all the time you spent, the effort you paid, you must be so proud of your artwork now, right? However, your job has not done yet with just a full-of-bead canvas. You still have something to do to make it a true masterpiece. And if you don’t know what to do now, all detail you need is below.
How-Diamond-Painting-Is-Made
How Is A Diamond Painting Kit Made?

1 min read 0 Comments

Diamond Painting is not only an addictive craft but also healthy for our physical and mental health. Guess that’s the reason why you’re here and reading this, right? But, have you ever wondered how your Diamond Painting is made? If any, this must be the article for you.
how-does-light-pad-help-while-diamond-painting
How Does A Light Pad Help While Diamond Painting?

3 min read 0 Comments

Diamond Painting is an addictive thing, of course! It's extremely easy but funny, relaxing, helpful to our health, both physical and mental. Guess that anyone who is reading this article must get hook on it, but everything is challenging if you just try to work on your own, without any important tool, and worse, it can cause you pain. So here we show you the solution for a smooth work in progress: The Amazing Uses of A Small Light Pad and How Does It Help While Diamond Painting.