Shopping for someone else but not sure what to give them? Give them the gift of choice with a Pretty Neat Creative gift card.
How to use:
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Note: Gift card can be applied many times as long as you have sufficient funds on your card. For example: With a $100 gift card you can place an order for $60; $40 will be saved and always be ready to be applied on your next order! It’s great, isn’t it?
1. Who can do diamond painting?
Everyone can! There are no right or wrong ways to start a diamond painting project.
If you are hesitant to start your first one because worrying about mishaps or how to complete? No worries, you need to relax and just go with it. Everything is totally included in the package to get started.
Still need more tips before the start? Read Here
2. Where are your items shipped from?
We are a Singapore-based company operating with the main warehouse in China, from there our products will be worldwide shipped out. We have a branch warehouse in US as well, which stores the seasonal and best-selling items.
3. Where do you ship to?
We do support worldwide shipping.
4. How long do I wait until my order is sent out?
All diamond painting orders are made-to-order so it takes up-to 10 business days to process in our warehouse and transport to Logistic Agency then. This means that your order will carefully be produced one by one and then sent out within this period.
5. When will I receive my items after I place an order?
Your item may take 1-4 weeks to arrive, depends on your country. We update the latest shipping status here: https://www.prettyneatcreative.com/blog/shipping-status-update/
6. What are your Payment Methods?
We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal. Cast on delivery (COD) is not supported at the moment.
7. Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
8. Can I cancel my order?
Probably! Cancellations should be made within 24 hours of order placement. Please direct messages to us for further support.
Your payment will be credited back to your account once cleared. Paypal will take 1-2 days, for Credits cards will take around 3-5 business days.
9. Can I return my order if I don’t like it?
You probably can! Pretty Neat Creative purchases are eligible for returns up to 365 days after the original date of purchase for a full refund. Refunds will be made in the same form of payment originally used to make the purchase.
10. What if I need to return something?
Please read our guide here.