Diamond painting can be an extremely hard task and can even harm your eyes if you don’t work in a good light condition. That’s why a Light Pad is always an indispensable item for any diamond painter, however, the one you’re owning is not spacious enough to work on your huge canvas and you need a bigger guy. Then our Light Pads are exactly what you’re looking for. Its super-large lighting surface and super-bright LED light will make you extremely happy and no need to worry about the low-light condition.
Since tools and accessories are ordered from different suppliers, it can take up to 7 days for your order to be shipped.
We ship orders globally, and parcels usually arrive in the US within 1-3 weeks and 2-4 weeks in other countries.
You will receive a confirmation email on completion of your order and again when your order has been shipped informing you of the tracking number.
1. For whom is Diamond Painting intended?
Anyone with an interest in Diamond Painting art will find the hobby entertaining and fulfilling. Remember, there is no right or wrong way to start or complete a Diamond Painting. You might, however, be hesitant to begin your first project and worry about doing it incorrectly. The trick is to relax and enjoy the process. Everything you need to start and complete your project will be included in your order. You’re also welcome to read our beginner guide here.
2. From where will my order be shipped?
We are a US-based company with our main warehouse situated in China, and our products are shipped from here to any global destination. Ready-made canvases are on hand to be shipped out within two days of ordering. Please enquire at email@example.com to determine if we have your favorite Diamond Painting canvas in stock.
3. Where do you ship to?
Our products are shipped to any global destination.
4. How long before after purchase will my order be shipped?
All diamond painting orders will take up to 10 business days to process and be transported to our logistics agency. Shipping to the US usually takes between 1-3 weeks and 2-4 to other countries.
5. When will I receive my items after I place an order?
Your item may take 1-4 weeks to arrive, depends on your country. We update the latest shipping status here: 17Track
You can also refer to our shipping status updates here.
Please don’t hesitate to reach out to us at firstname.lastname@example.org if you have any trouble tracking your order.
6. What are the accepted payment methods on Pretty Neat Creative?
We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal. Cash on Delivery (COD) is not supported at the moment.
7. Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
8. Can I cancel my order?
Yes, you can cancel an order on the condition that the cancellation is requested within 24-hours of placing your order. Please send us a direct message through the website chatbot to assist you with this. Your payment will be credited back to your account once cleared. Paypal payments usually take 1-2 days, and Credits Card refunds take approximately 3-5 business days.
9. Can I return my order if I don’t like it?
Yes, you may. Pretty Neat Creative purchases are eligible for returns for up to 365 days after the original date of purchase for a full refund. Refunds will be made through the same payment method you used when making the purchase.
10. How do I return a faulty product?
Please read our Return and Refund Policy here.
Because we have several warehouses, it may take up-to 7 days to prepare for your item.
We do support worldwide shipping. It takes totally 1-3 weeks for our package to arrive at the USA and 2-4 weeks to other countries.
You will receive an email confirming your purchase and tracking number so no worries!