Missing Beads - Only For Our Customers

Missing / Replacement Diamonds - Square & Round Available 

Did we mess up? We're so sorry! In our excitement to send you your painting kits, we may have missed a bag or two. Order this product to get your missing diamonds for FREE.

How to order?

  • Step 1. Choose Diamond Shape (Round/Square)

  • Step 2. Enter DMC Colors Code And Quantities, separated by a comma.

  • Step 3. Enter your order number. If you are not sure what your order number is, please recheck your order confirmation mail/message.

  • Step 4. Enter the name of the picture that is lacking beads

  • Step 5. Take a clear photo of the diamond painting, circle the DMC color codes which are missing and write down the missing quantities. After that, click on the Upload button and send us your photo. You can skip step 5 if you have already provided clear information from step 1 to step 4.

Important Notes:

1. There are three (03) sizes for diamond bags: Small, Medium and Large. 1 Large = 10 Small; 1 Medium = 5 Small.

2. One (01) Small bag contains 200-220 diamonds. Please take this into account when you figure how many bags you're missing.

3. The picture below shows how to identify the DMC color code and quantity. So please read it carefully.

**MUST BE A PRETTYNEATCREATIVE.COM CUSTOMER TO QUALIFY. IF YOU ARE NOT, WE WILL NOT SEND OUT DIAMONDS.**

Shipping Info


Orders typically take up to 7 days to process (during holiday period, processing times may take up to 14 days). Shipping can take up to another 14 days. In total we expect 3 - 4 weeks for them to arrive. You will receive an email confirming your purchase and tracking number so no worry!


Our 7 Day Risk-Free Guarantee


If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. We will send you a new item or you can choose to receive a full refund. If you're not 100% satisfied, let us know and we'll make it right.


Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at PrettyNeatCreative.