RETURN & REFUND POLICY

Pretty Neat Creative Diamond Painting

365-DAY RETURNS

More than the purpose of giving you the happiness at Pretty Neat Creative, to show our gratitude to you for accompanying by us through those years and our absolute trust for you, we created a revolution in our policy, that’s how our 365-day Warranty was born. These changes will make you feel safe and sound for the whole year.
  • Up-to 365 days for you to ask for returning or refunding.
  • No proof for additional beads or missing beads
  • Products completed partially or fully with unexpected outcomes are also supported.
To complete your return, please email us at help@prettyneatcreative.com. Our customer support team will process your request within 8 hours. For the defective and damaged products, you don’t need to return them. We always send the replacement.

RETURN PRODUCT PROCEDURE

Return & Refund Procedure - Pretty Neat Creative

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. After 1-3 working days, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-3 business days, depending on your card issuer’s policies. We will process a full refund for defective, damaged, or wrong products.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at https://www.prettyneatcreative.com/pages/contact-us.

SHIPPING

To return your product, you should mail your product to one of the below addresses:
LocationReceiver NameAddressTelephone
Oregon – United StatesPNC SGKYDUYEN – linhaixuan1034 NE 118TH AVE PORTLAND OREGON 972205033171985
United KingdomPNC PHAM TAN DAT – linhaixuan1A Rugby Road Big Yellow, Suite 296; Twickenham, Middlesex; TW1 1DG; United Kingdom+447045730397
AustraliaPNC GBT GN247- linhaixuan63 Bankstown City Plaza Bankstown NSW 2200.97916549
We will only refund shipping charges if we’ve sent the wrong item, or if the item sent is defective. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CANCEL ORDER

Cancellations must be made within 24 hours of order placement. Please direct message to us within 24 hours so that we can process cancellation. Your payment will be credited back to your account once cleared. Paypal will take 1-2 days, for Credits cards will take around 3-5 business days. We are not able to cancel your order if it has been processed.