To track your packet, please submit your tracking number into the box. If the tracking number doesn’t work, please try the option 2 right below or email us via help@prettyneatcreative.com, Messenger or the Livechat widget on the right side.

Option 2:

You might be confused at least once because of the tracking information updated, right? Today I will help to clarify these issues for you:

The tracking number shows EXPIRED? No worries, your parcel is still in transit, the carrier has not updated the tracking information on time due to the high volume of postage.

The tracking number shows UNKNOWN or only “Logistics order created” for over a week? Your parcel could be lost or changed to another tracking number by the shipping agency. We always keep tracking daily but still missed some. So please help reach out help@prettyneatcreative.com to get new updated asap.

The tracking number doesn’t update any moving? No worries, it’s still in transit. It is just under another transportation period or arrived its destination country and delay customs inspection due to pandemic.

✅ The tracking number starts with 3A5Vxxxx, please select CNE carrier.

✅ The tracking number starts with JCTxxxx, please select JCEX carrier.

✅ The tracking number starts with 1Z94xxxx (18 digits), please select UPS carrier.

✅ The tracking number starts with 8xxx / 1xxx/ 3xxx/ 4xxx… (10 digits), please select UPS carrier.

✅ The tracking number starts with 17xxxx (12 digits), please select UPS carrier.

⚠️ More than the purpose of giving you the happiness at PNC, to show our gratitude to you for accompanying us through those years and our absolute trust for you, we created a revolution in our policy, that’s how our 365-day Warranty was born. These changes will make you feel safe and sound for the whole year.

🔴 Up to 365 days for you to ask for returning or refunding.
🔴 Products completed partially or fully with unexpected outcomes are also supported.

Lastly, thank you so much for being patient with us for a long time, we really appreciate your understanding and look forward to supporting you again soon.
Everything now is getting more stable and we will always keep you updated. Please stay tuned! ❤️

We’re so sorry for this inconvenience, please stay patiently and contact us whenever you need through help@prettyneatcreative.com or the Livechat widget on the right side, or give us a call to +1(918)986-7681